Almaty, as revised on August 17, 2026
Questo documento è pubblicato nella sua versione inglese facente fede. Le traduzioni sono fornite solo a scopo informativo e non hanno valore legale.
Administrator means «PLOTEX», Limited Liability Partnership (BIN 260840000843), registered address: 2/22 Saken Zhunisov Street, Building 3, Non-residential Unit 92, Shugyla Microdistrict, Nauryzbay District, Almaty 050000, Kazakhstan, which is the right holder and administrator of the Platform.
Agreement means this User Agreement, which by its legal nature is a public offer of the Administrator and a mixed agreement with elements of a license agreement and a service agreement.
User means any individual with the necessary legal capacity and legal competence who has completed the registration procedure on the Platform and accepted the terms of the Agreement.
Platform means a website located at https://plotex.io/ and related services, software, and database owned by the Administrator.
Personal Account means a personal section of the Platform, accessible to the User after registration or authorization, designed for account management and use of the Platform functionality.
Content means materials created by the Administrator independently or provided to the Administrator on legal grounds and posted on the Platform. Content may be created using artificial intelligence technologies. The Content does not include the User Content.
User Content means texts, images, interactive stories, Novels, scripts, characters, audio and video materials, as well as other intellectual property items that the User creates independently and/or using the Platform tools and posts on the Platform for publication and review by other Users.
Novel means a work in the form of an interactive story, visual novel, or text narrative, created by the User independently on the Platform, in particular, with the use of artificial intelligence tools, including text, images, scripts, characters, and other elements posted by the User for publication and review by other Users.
Stars mean virtual units intended solely for internal use on the Platform (sending messages in interactive stories and other actions provided by the Platform functionality).
Privacy Policy means a document of the Administrator, posted on the Platform, containing full information on the personal data processing.
Subscription means a paid right of the User to access additional functions of the Platform, provided for a specified period (the Subscription period) for a fee, the amount and payment procedure whereof are determined on the Platform.
Subscription Period means the period for which the User purchases a Subscription. The specific duration of the Subscription Period is determined on the Platform at the time of purchase of the Subscription.
1.1.The Administrator shall grant the User the right to use the Platform under the terms of a simple (non-exclusive) license, and also provide, at the User’s request, paid services stipulated by the Agreement.
1.2.The use of the Platform’s functionality for acquiring virtual Stars is subject to the terms and conditions set out in Section 3 hereof.
1.3.The Administrator reserves the right to supplement and modify the functionality of the Platform and Personal Account at any time.
1.4.The User uses the Platform and the information on it at their own risk, independently assessing the completeness and accuracy of the information, the reliability of the Platform, and compliance with applicable law without the direct or indirect participation or control of the Administrator.
1.5.The right to use the Platform is granted “as is” for the entire duration of the exclusive right to the Platform.
Due to the use of artificial intelligence technologies within the Platform, the results of the Platform operation are achieved with a certain probability, which is not a disadvantage of the Platform. The Administrator will rely on the User’s representations that the latter has studied the features of the Platform and accepts them.
The results of the Platform operation, generated using artificial intelligence technologies, like other information posted on the Platform, are of an informational nature. The User will independently decide on the use of the specified results and information; the Administrator will not be responsible for the decisions made by the User.
1.6.When using the Platform, the User may not:
2.1.To obtain full access to the Platform and its functionality, the User shall register on the Platform. Registration on the Platform is free and voluntary.
2.2.To register on the Platform, the User shall enter a unique nickname and password (hereinafter referred to as the “Credentials”) in the registration form on the Platform.
2.3.After registration, the User may link their Telegram messenger account to their Personal Account. When linking, the User grants the Administrator access to basic Telegram account information (username, ID) in accordance with Telegram policy.
2.4.The User is responsible for the loss or compromise of the Credentials that are used to log in to the Personal Account and for their transfer to any other person. In case of loss of the Credentials, the User shall promptly notify the Administrator.
2.5.When registering on the Platform and subsequently editing information in the Personal Account, the User shall provide current and accurate information about themselves. If the information specified in the Personal Account changes, the User shall clarify it.
2.6.Where no objective opportunity and legal grounds to do so exist, the Administrator is not required to verify the accuracy of the information provided by the User upon registration on the Platform and specified in the Personal Account. The Administrator assumes that the User provides up-to-date and accurate information about themselves.
2.7.To subsequently log in to (authorize on) the Platform, the User shall use the Credentials specified during registration.
2.8.Any actions performed on the Platform using the User’s Personal Account shall be deemed the User’s actions.
2.9.Upon registration, the User will receive the right to independently determine the contents of the Personal Account for personal purposes. By registering on the Platform, the User acknowledges and agrees that the information specified in the Personal Account (unique nickname, etc.) will be available to other Users to the extent provided for by the Platform functionality.
2.10.By registering on the Platform, the User confirms and guarantees:
2.11.Acceptance of the Agreement by registration constitutes the User’s consent to the processing of their personal data to the extent and under the conditions specified in Section 6 hereof and the Privacy Policy, which is necessary for the execution and implementation hereof. Re-obtaining consent via a cookie banner or other tools for the specified purposes is not required.
3.1.The Administrator will provide the User with paid services for the provision of virtual Stars on the Platform. Stars are intended solely for internal use on the Platform, namely for sending messages in interactive stories (the Content and/or the User Content) and other actions provided for by the Platform functionality at the time of use.
The service shall be deemed rendered in full and accepted by the User at the moment of successful crediting of the acquired Stars to the User’s Personal Account.
3.2.The current cost and scope of services (Star packages) are indicated directly on the Platform in the Personal Account. Prices shown include all applicable taxes and fees unless otherwise stated. The Administrator reserves the right to unilaterally change prices, packages, and terms of service at any time by posting updated information on the Platform. The new price shall apply to subsequent purchases.
3.3.The User shall pay for services through payment systems integrated into the Platform, including Polar (https://polar.sh) and/or other similar tools. The User agrees to the terms of the selected payment system. Payments will be processed by the payment system; funds will be transferred to the Administrator’s account from the payment system.
3.4.The service shall be deemed rendered by the Administrator in full and properly at the moment the acquired number of Stars is credited to the User’s Personal Account. After the service has been rendered, Stars cannot be returned or exchanged for cash or other valuables, except as expressly provided for by mandatory provisions of applicable consumer protection laws (including the right to withdraw from the Agreement, as specified in Cl. 3.5).
Stars do not constitute electronic money, currency, property rights, securities, or other assets and do not entail any financial obligations of the Administrator to the User other than providing the opportunity to use them on the Platform in accordance with their functionality.
3.5.Subscription
3.6.The Administrator provides Users with the opportunity to purchase a Subscription, which grants access to additional features of the Platform. The specific list of features included in the Subscription, the Subscription term, and its cost are indicated on the Platform in the Personal Account and/or on the Subscription description page.
3.7.The Administrator may unilaterally change the list of features included in the Subscription, its validity period and cost. Such changes apply to Subscriptions purchased after the effective date of the changes. Users with an active Subscription retain access to the features that were included in the Subscription at the time of purchase during the current Subscription Period, unless otherwise required for security or legal compliance.
3.8.The User shall pay for the Subscription through payment systems integrated into the Platform, including Polar (https://polar.sh) and/or other similar tools. The User agrees to the terms of the selected payment system.
3.9.The service for providing access to the Subscription features shall be deemed rendered in full and accepted by the User at the time of providing access to the relevant functionality.
3.10.The Subscription is valid during the paid Subscription Period. Upon expiration of the Subscription Period, access to additional features will cease unless the User renews the Subscription. The Subscription may be renewed by paying a fee for a new Subscription Period as provided for by the Platform.
3.11.The history of Subscription purchases and their status will be displayed in the User’s Personal Account.
3.12.For consumers domiciled in the European Union or the United Kingdom, the right of withdrawal/the right to cancel within 14 calendar days applies in accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK). The right of withdrawal/the right to cancel does not apply if the User has expressly consented to the commencement of the service rendering before the expiration of the cancellation period and has confirmed that they lose the right of cancellation after the service has been fully performed. In other cases, the User may opt out of the service in the manner prescribed by applicable consumer protection laws by sending a corresponding notice to the Administrator.
3.13.The Administrator may not be held liable for:
In the event of termination of the Agreement, restriction, blocking or deletion of the User’s Personal Account (in particular, at the initiative of the Administrator in accordance with Section 7 of the Agreement), the User will lose the right to use paid services on the Platform without compensation or refund of the cost of services, except as expressly provided for by the mandatory provisions of applicable consumer protection laws. In the event of deletion of the Personal Account at the initiative of the Administrator for violation of the Agreement, the use of paid services will be terminated without a refund, except in cases where such a violation is not significant and mandatory provisions of consumer law require proportional compensation.
3.14.The purchase of services confirms the User’s full and unconditional agreement with the terms of this Section and the Agreement as a whole.
4.1.The Platform provides Users with access to the ready-made Content created by the Administrator, as well as the ability to create and post their own Novels and other the User Content using the Platform tools. This Agreement does not in itself grant the User the right to post a Novel on the Platform; this right shall be granted under a separate agreement concluded between the Administrator and the User.
4.2.The User, independently or using the Platform’s tools, creates, modifies, makes publicly available to an unlimited number of persons, and deletes the User Content. The User bears full responsibility for the compliance of the User Content with applicable law and for any violation of third-party rights associated with its creation and posting.
4.3.The Administrator shall act as an information intermediary (intermediary service provider / interactive computer service) in relation to the User Content. The Administrator does not exercise prior control over the User Content and does not act as a publisher within the meaning of applicable law, including Section 230 of the Communications Decency Act (USA) and Article 6 of the Directive on Electronic Commerce / Digital Services Act (EU). The Administrator may not be liable for the User Content to the extent stipulated by applicable law.
4.4.The Administrator is not required to conduct a preliminary review of the User Content, but reserves the right (but not the obligation) to moderate, including removing or restricting access to materials that, in the good faith discretion of the Administrator, violate this Agreement, third-party rights or applicable law. Such actions shall be carried out in accordance with the principle of good faith moderation and shall not create liability for the Administrator.
4.5.The Administrator shall take measures with respect to the User Content based on reasonable notices (notice-and-takedown) from copyright holders, competent authorities, or other stakeholders. In the event of receiving such a complaint, the Administrator may delete content and/or block the User’s account without prior notice.
4.6.The Administrator is not responsible for the User Content, including its accuracy, reliability, legality, compliance with moral standards, or violation of third-party rights. Users independently assess the User Content of other users and accept the risks associated with its use.
4.7.The User (author) retains all exclusive rights to the User Content. The Administrator may not claim exclusive rights to the User Content.
4.8.By posting the User Content on the Platform, the User grants the Administrator a simple (non-exclusive) license to use such content for the entire duration of the exclusive right for the purpose of operating the Platform, including the right to reproduce, distribute, publicly display, make available to the public, process and create derivative works, but solely within the framework of providing the Platform’s services (for example, displaying novellas to other users, using them in advertising materials of the Platform itself with indication of the author). The license is free of charge and is valid in all countries of the world.
4.9.All exclusive rights to the Content created by the Administrator independently or provided to the Administrator on legal grounds (including texts, images, scripts, characters and other elements) belong to the Administrator. The User is granted a simple (non-exclusive) license to access and use such Content solely for personal, non-commercial purposes within the functionality of the Platform.
4.10.Some Content and/or the User Content may be rated 18+ and intended for adults only. By using such materials, the User confirms that they are 18 or older.
5.1.The User may leave feedback on the User Content published on the Platform, if such a feature is provided for by the functionality.
5.2.The User undertakes not to leave reviews containing:
5.3.By leaving a review, the User represents and warrants that the review contains the User’s subjective opinion, reflects personal and reliable experience, does not contain knowingly false information, and does not harm the honor, dignity, or business reputation of the Administrator, other Users, or third parties.
5.4.The User acknowledges and agrees that the information provided in the review and the User’s unique nickname may be available to other Users.
5.5.The Administrator reserves the right to moderate, restrict the display of, or delete reviews that violate this Agreement or applicable law, as well as to limit the User’s ability to leave reviews.
6.1.The Administrator shall process Users’ personal data in accordance with applicable law, including the laws of the Republic of Kazakhstan, the General Data Protection Regulation (GDPR) of the European Union, the UK GDPR and the Data (Use and Access) Act 2025 (for users from the United Kingdom), as well as applicable US state laws (including CCPA/CPRA for California residents).
6.2.Purposes of Personal Data Processing
As part of the Agreement implementation, the Administrator will process personal data for the following purposes:
6.3.Legal grounds for processing personal data of Users:
The legitimate interest is maintaining the functionality, security and improving the quality of the Platform.
By accepting the Agreement at the time of registration, the User gives their consent to the personal data processing that is necessary for the execution and performance of the Agreement. There is no need to obtain such consent repeatedly.
6.4.List of Processed Personal Data
6.5.Categories of Personal Data Recipients
6.6.Data Subject Rights under the GDPR
The User (data subject) has the following rights:
The User may also lodge a complaint with the competent data protection supervisory authority in the member state of their habitual residence, place of work or place of the alleged infringement.
To exercise the specified rights, the User may send a request to the Administrator’s email address: info@plotex.io. Detailed procedures for exercising rights, data retention periods, information on cross-border transfers, and other details are contained in the Privacy Policy posted on the Platform.
6.7.Data Subject Rights under the UK GDPR
For Users located in the United Kingdom, the UK GDPR and the relevant provisions of the Data (Use and Access) Act 2025 apply to the personal data processing. The rights of data subjects are generally similar to those under the GDPR (access, rectification, deletion, restriction, objection, portability, withdrawal of consent). If, in accordance with Article 27 of the UK GDPR, the appointment of a representative in the UK is required, the Administrator will ensure such appointment and publish the representative’s contact details on the Platform or in the Privacy Policy. To transfer data outside the UK, the Administrator uses legal mechanisms, including UK SCCs (International Data Transfer Addendum to the EU SCCs) or an adequacy decision, if one is made.
6.8.California Residents’ Rights
If the User is a resident of the State of California (USA), they have the following rights in accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
6.9.Child Protection
The platform is not intended for children under 13. The Administrator does not collect personal data from children under 13. If the Administrator becomes aware that personal data of a child under 13 has been collected without the required verifiable consent of a guardian, such data will be deleted within 72 hours of discovery.
For users aged 13 to 18 years (or other age of majority under local law), using the Platform is permitted with the consent of a legal representative, if required by applicable law. Features marked “18+” are only available to persons aged 18 years or older.
Parents or legal guardians wishing to delete their child’s data may contact info@plotex.io.
6.10.The retention periods for personal data shall be determined by the Privacy Policy. Upon expiration of the period, the data shall be destroyed or anonymized.
7.1.In order to ensure security on the Platform, the Administrator may, at its sole discretion, conduct a random check of the User’s compliance with the Agreement at any time and in various ways.
7.2.The Administrator may restrict access to the Personal Account or the functionality of the Platform, including:
7.3.The Administrator may apply the restrictions specified in Cl. 7.2 in the following cases:
7.4.The Administrator may suspend or restrict the User’s access to the Platform, its individual functions (inter alia, for an indefinite period) for technical work or for other reasons without prior notice to the User, except in cases where notice is required by mandatory provisions of applicable law.
7.5.If the Personal Account is blocked or deleted at the initiative of the Administrator, the User will be notified of the reasons for such a decision (if this does not contradict security requirements or laws) and may appeal the Administrator’s decision within 30 days by sending a request to email info@plotex.io.
8.1.The Administrator may not be held liable for:
8.2.Nothing in the Agreement excludes or limits the Administrator’s liability for intent, gross negligence, harm to life or health, or other liability that cannot be excluded or limited in accordance with the mandatory provisions of applicable law.
8.3.The User is solely liable to third parties if their actions result in a violation of their rights and legitimate interests.
8.4.The User undertakes to indemnify the Administrator against any losses incurred in connection with the User’s violation of the Agreement, including the amounts of fines and compensation paid by the Administrator to third parties, as well as legal costs, to the extent permitted by applicable law.
8.5.Certain features of the Platform may contain the User Content intended for individuals over 18 years (or generated using artificial intelligence technologies) and are marked with the appropriate age rating of “18+”. By using such functions, the User confirms and guarantees that they are at least 18 years old. The Administrator is unable to and does not verify the actual age of the User and therefore is responsible for access by persons under 18 to the specified functions and relies on the representations of the User.
8.6.The Administrator is an interactive computer service within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230). The Administrator is not an information content provider with respect to the User Content and is not responsible for information provided by another information content provider. The Administrator’s actions in good faith to moderate the User Content, including the removal or restriction of access to materials that, as the Administrator may decide in good faith, are inappropriate, are carried out in accordance with Section 230(c)(2) of the CDA and do not create liability for the Administrator.
9.1.The Agreement enters into force upon acceptance of the offer by the User (registration on the Platform) and is valid indefinitely. Either party may terminate the Agreement unilaterally out of court by notifying the other party thereof (subject to mandatory consumer protection regulations).
9.2.The Agreement applies to all Users of the Platform.
9.3.Notifications, messages, requests and other significant information sent through the Personal Account or to the email address specified by the User shall be deemed to have been duly communicated to the User.
9.4.The Administrator may unilaterally amend the Agreement by posting a new version of the Agreement on the Platform. The Administrator shall notify Users of material changes affecting the rights and obligations of Users at least thirty (30) days before the changes come into force (unless otherwise required by mandatory regulations). Changes to the Agreement do not have retroactive effect. If the changes worsen the User’s position compared to the previously valid version, they shall only come into force upon receipt of the User’s explicit consent (in cases where this is required by mandatory regulations). Continued use of the Platform after the changes come into force constitutes the User’s consent to (acceptance of) the Agreement in the new version. If the User does not agree with the changes, they shall cease using the Platform.
9.5.The law of the Republic of Kazakhstan applies to the legal relations of the parties to the Agreement, unless otherwise provided by mandatory provisions of the applicable laws. For Users who are residents of the United States of America, the provisions of US federal laws and the laws of the state of their residence additionally apply to the extent that they do not conflict with the Agreement.
9.6.The English version of the Agreement is the main version to be posted on the Platform for Users. In case of discrepancies between the language versions, the English version shall prevail.
9.7.All disputes arising from or in connection with the Agreement shall be resolved in the courts of the Republic of Kazakhstan at the location of the Administrator, unless otherwise provided by mandatory provisions of applicable law.
9.8.Complaints regarding the quality of services or technical errors shall be sent to the Administrator in writing to the email address info@plotex.io with screenshots, receipts, and other evidence attached.
9.9.The invalidity of individual provisions of the Agreement does not entail the invalidity of the remaining provisions. If any provision is found to be invalid, the parties shall endeavor to replace it with a valid provision that is as close as possible in meaning.
«PLOTEX», Limited Liability Partnership
BIN: 260840000843
Registered address: 2/22 Saken Zhunisov Street, Building 3, Non-residential Unit 92, Shugyla Microdistrict, Nauryzbay District, Almaty 050000, Kazakhstan
Email address: info@plotex.io